Return Policy

Returns and right of withdrawal policy

1. Scope of application

1. This Policy defines the rules for withdrawal from the contract, returns, and liability for any reduction in the value of goods in the online store operated by the Seller.
2. The provisions regarding the right of withdrawal from the contract apply exclusively to Customers who are consumers within the meaning of applicable law.
3. In the case of Customers who are entrepreneurs (B2B), the right of withdrawal from the contract does not apply, unless the Seller decides otherwise in an individual agreement or offer.

2. Right of withdrawal from the contract – consumers (B2C)

1. The Consumer has the right to withdraw from a distance contract within 14 calendar days, without giving any reason.
2. The withdrawal period starts from the day on which the Consumer or a third party indicated by the Consumer (other than the carrier) takes possession of the goods.
3. In order to exercise the right of withdrawal, the Consumer must inform the Seller of their decision in a clear manner (e.g. by email, withdrawal form, or written statement).
4. The Consumer may use the model withdrawal form; however, this is not mandatory.

3. Effects of withdrawal from the contract

1. In the event of withdrawal from the contract, the contract shall be deemed not to have been concluded.
2. The Seller shall reimburse the Consumer for all payments received, including the costs of delivery, except for additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller.
3. The reimbursement shall be made no later than 14 days from the date on which the Seller was informed of the Consumer’s decision to withdraw from the contract.
4. The Seller may withhold reimbursement until the goods are received back or until the Consumer has provided proof of having sent back the goods, whichever occurs first.
5. The reimbursement shall be made using the same means of payment as used by the Consumer, unless the Consumer expressly agrees to a different method.

4. Return of goods

1. The Consumer is obliged to return the goods no later than 14 days from the date of withdrawal from the contract.
2. The direct costs of returning the goods, including pallet transport or specialist transport costs, shall be borne by the Consumer.
3. The goods should be properly secured for transport in a manner preventing damage during shipment.

5. Liability for reduction in the value of goods

1. The Consumer shall be liable for any reduction in the value of the goods resulting from use other than what is necessary to establish the nature, characteristics, and functioning of the goods.
2. In particular, this applies to:
   • use of the goods in production or warehouse conditions;
   • installation, technical interference, or modification;
   • mechanical damage, contamination, or missing components.
3. In such cases, the Seller reserves the right to proportionally reduce the amount refunded, corresponding to the loss in value of the goods.

6. Exclusion of the right of withdrawal

The right of withdrawal from the contract does not apply to contracts:

1. the subject of which is non-prefabricated goods manufactured according to the Consumer’s specifications or serving to meet the Consumer’s individualized needs, in particular:
   • containers and bins manufactured to order;
   • products with non-standard dimensions;
   • products in individual colours (e.g. RAL);
   • products with additional elements or modifications made at the Customer’s request;
2. in which the price depends on fluctuations in the financial market beyond the Seller’s control;
3. in which the subject of the service, due to its nature, becomes inseparably connected with other items after delivery.

7. Business customers (B2B)

1. In the case of contracts concluded with entrepreneurs, the right of withdrawal from the contract does not apply.
2. Complaints and any possible returns in B2B relations are handled exclusively in accordance with the provisions of civil law or individual contractual arrangements.
3. The Seller does not accept returns of goods manufactured to order or goods used in the Customer’s business activity.

8. Governing law

1. This Policy shall be governed by the law applicable to the Seller’s registered office, subject to mandatory consumer protection laws applicable in the Consumer’s country of residence.